Responding to the pandemic: Guidance for financial service providers

Accion is closely assessing how the COVID-19 pandemic is affecting the financial inclusion industry and we are continually looking at ways we can help financial service providers prepare and adapt for disruptions that will occur in the markets and communities in which they work. The virus continues to spread to all corners of the globe and the financial inclusion industry needs to act promptly.

We have developed the attached briefing note to share our findings on how COVID-19 is impacting the financial inclusion industry, and to provide recommendations and guidance for senior leaders of financial service providers to protect their customers, employees, and business operations. The findings included in this document and resulting recommendations were based on interviews with our partners to understand how they are addressing this unprecedented global pandemic.