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Consumer Protection

Responsible Digital Finance

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, CFI

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Article

A safety net helps Colombians through unstable times

By Federico Gomez Romero|Jul 12, 2021
Article

Three ways to bridge disparities and close digital gaps for MSMEs

By Priya Punatar|Jun 25, 2021
Article

Gamification motivates microentrepreneurs to save in Bolivia

By Gayatri Mehta & Jose Wolff|May 3, 2021
Article

A guide to pandemic recovery for microentrepreneurs

By Priya Punatar|Apr 15, 2021
Article

Finding a path to financial health in Chile, one step at a time

By Amy Stewart|Jan 28, 2021
Article

Everyone deserves a second chance to build credit and financial security

By Shannon Dwyer & Elizabeth Winters|Jan 6, 2021

From the Center for Financial Inclusion

CFI uses research and advocacy to advance inclusive financial systems for low-income people.

Digital Lending in Kenya: Willingness vs. Capacity to Repay

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Reducing Bias in Algorithmic Decisions Cannot Rely on “Blind” Approaches

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Regulatory Headwinds on the Horizon for Chinese Fintechs: Where Do Consumers Fit In?

Go to CFI

The Stories Algorithms Tell: Bias and Financial Inclusion at the Data Margins

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Protecting Beneficiary Data: Guidance for Municipal Cash Transfer Programs Responding to COVID-19

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COVID-19 Ushers in New Challenges for Consumer Protection

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Data for Inclusive Finance: Delivering on the Promise for Consumers

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Reflecting on the Past and Charting a New Direction

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Making Digitization Work for Clients Starts With Client Engagement

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FSPs Adopt Client Protection: A Look Back, A Look Ahead

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Webinar

Reimagining cyber risk for financial inclusion in an increasingly digital world

Nov 9, 2020
Article

This tool puts financial health first for microentrepreneurs in Mexico

By Leonardo Tibaquira|Oct 27, 2020
Article

Critical lessons from a survey of small businesses in India

By Emma Morse & Vishal Ajmera|Oct 22, 2020
Article

The first step to help small businesses go digital during COVID-19

By Emma Morse & Vishal Ajmera|Oct 21, 2020
Toolkits and Guides

The Micro, Small, and Medium Enterprise (MSME) Digital Maturity Assessment

Article

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020
Brief

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020
Brief

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Article

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Podcast

"The pandemic is a moment to get in touch" — Creditas’ Ann Williams

Aug 27, 2020
Webinar

Learning through failures: Data challenges during digital transformation

Aug 20, 2020
Podcast

"More solutions focused on fluidity, solving for rigidity in our system" — LendStreet's Jerry Nemorin

Aug 13, 2020