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Customer Centricity

Meet the Experts

Mayada El-Zoghbi
Managing Director, Center for Financial Inclusion
Priya Punatar
Manager, Customer Insights and Industry Engagement
Shannon Dwyer
Investment & Portfolio Associate
Shweta Pereira
Senior Director, Customer Strategy
Tushita Chatterjee
Director, Risk and Credit Analytics

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Geography

East Asia and Pacific
Philippines
South Asia
India
Latin America and The Caribbean
Bolivia
Colombia
Peru
Chile
Mexico
Brazil
Sub-Saharan Africa
Nigeria
Kenya

Authors

Amee Parbhoo
Ishan Mishra
Elizabeth Winters
Emma Morse
Vishal Ajmera
Ashley Lewis
Tannaz Daruwalla
Vikas Raj
Amy Stewart
Priya Punatar
Yanina Seltzer

Types

Article
Podcast
Webinar
Toolkits and Guides
Brief

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How can fintech startups grow during a pandemic?

By Amee Parbhoo|Dec 2, 2020

Engaging existing users to drive growth: An interview with Jaime de los Angeles, CEO of Advance

A small business owner gets a second chance

By Ishan Mishra & Elizabeth Winters|Dec 1, 2020

Reimagining cyber risk for financial inclusion in an increasingly digital world

Critical lessons from a survey of small businesses in India

By Emma Morse & Vishal Ajmera|Oct 22, 2020

The first step to help small businesses go digital during COVID-19

By Emma Morse & Vishal Ajmera|Oct 21, 2020

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

How can fintech startups grow during a pandemic?

Engaging existing users to drive growth: An interview with Jaime de los Angeles, CEO of Advance

A small business owner gets a second chance

Reimagining cyber risk for financial inclusion in an increasingly digital world

Critical lessons from a survey of small businesses in India

The first step to help small businesses go digital during COVID-19

The Micro, Small, and Medium Enterprise (MSME) Digital Maturity Assessment

How tech is helping to meet health care needs during the pandemic

How the pandemic is spurring microentrepreneurs to go digital

Edtech can close the digital divide in Latin America

Toolkits and Guides

The Micro, Small, and Medium Enterprise (MSME) Digital Maturity Assessment

How tech is helping to meet health care needs during the pandemic

By Ashley Lewis|Oct 5, 2020

How the pandemic is spurring microentrepreneurs to go digital

By Tannaz Daruwalla|Sep 29, 2020

Edtech can close the digital divide in Latin America

Now is the time to invest in and build inclusive fintech in India

By Vikas Raj|Sep 24, 2020

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020

Toolkits and Guides

A startup’s guide to new product development

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020

"The pandemic is a moment to get in touch" — Creditas’ Ann Williams

Learning through failures: Data challenges during digital transformation