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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Customer Centricity

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Priya Punatar

    Manager, Industry Engagement

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Shweta Pereira

    Director, India Program Management

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Article

How three financial service leaders are adapting to COVID-19

By Victoria White & Brian Kuwik|Apr 3, 2020
Article

We must act now to prepare for challenges arising from COVID-19

By Emma Morse & Priya Punatar|Apr 1, 2020
Toolkits and Guides

Responding to the pandemic: Guidance for financial service providers

Article

2020 and beyond: What’s next for fintech innovation in Latin America

By Federico Gomez Romero|Feb 13, 2020
Article

Young people in Mexico need finance that fits their lives

By Yanina Seltzer|Oct 21, 2019
Article

Six vital trends changing the future of fintech

By Amee Parbhoo|Aug 21, 2019

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

Board Leadership for Impact Nairobi 2020 Workshop

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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An App, a Conversation and a New Account: A Novel Approach to Term Deposits in Dhaka

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MCF-EMN Annual Conference

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Beyond Inclusion: How Mission-Based Small Business Lenders in the U.S. Are Evolving Their Definition of Impact

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Start-Ups and Digital Innovation: Are Fintechs in Africa Over-Indebting their Customers?

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Article

Out in the field with the farmers

Aug 19, 2019
Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019
Article

Going digital to serve customers in Uganda

By Robert Ongodia & Rachel Morpeth|Jan 7, 2019
Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018
Article

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018
Article

To help customers, you have to ask the right questions

By Priya Punatar|Oct 30, 2018
Article

Does human touch still have a place in a high-tech world?

By Michael Schlein|Oct 15, 2018
Article

How to reach the right customers in the digital age

By Andrea Horak|Oct 2, 2018
Press Release

Accion and MetLife Foundation Announce Partnership to Advance Financial Inclusion in Latin America

Mar 7, 2018
Press Release

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

Feb 26, 2018