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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Customer Centricity

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Priya Punatar

    Manager, Customer Insights and Industry Engagement

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Shweta Pereira

    Senior Director, Customer Strategy

  • Tushita Chatterjee

    Director, Risk and Credit Analytics

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Article

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020
Brief

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020
Toolkits and Guides

A startup’s guide to new product development

Brief

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Article

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Podcast

"The pandemic is a moment to get in touch" — Creditas’ Ann Williams

Aug 27, 2020

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

Board Leadership for Impact Nairobi 2020 Workshop

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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An App, a Conversation and a New Account: A Novel Approach to Term Deposits in Dhaka

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MCF-EMN Annual Conference

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Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

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Uniting Tech and Touch: Why Centaur Products Are Better for Consumers and Providers - Evidence from Kenya

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Webinar

Learning through failures: Data challenges during digital transformation

Aug 20, 2020
Podcast

"We need collaboration and a multi-stakeholder approach" — CFI’s Mayada El-Zoghbi

Aug 20, 2020
Article

How South Africa’s women entrepreneurs are leading responses to COVID-19

By Robert Abare|Aug 17, 2020
Podcast

"More solutions focused on fluidity, solving for rigidity in our system" — LendStreet's Jerry Nemorin

Aug 13, 2020
Article

How we built a network for microentrepreneurs in Chile

By Kathleen Yaworsky|Aug 11, 2020
Podcast

“The pandemic provides lots of new problems for entrepreneurs to solve” – Field Intelligence’s Michael Moreland

Aug 6, 2020
Article

Digital tools open opportunities for struggling business owners

By Shweta Pereira|Aug 5, 2020
Article

“The fight to keep going”: A family business changes course

By Jose Wolff|Jul 23, 2020
Podcast

"There is much more empathy across the globe" - Anthemis's Vica Manos

Jul 23, 2020
Article

Can group lending work in a socially distant world?

By Debdoot Banerjee|Jul 22, 2020
Podcast

"A great company going into COVID is invariably a great company coming out" - QED's Nigel Morris

Jul 16, 2020
Webinar

Reimagining group lending for a digital world

Jul 10, 2020