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Customer Centricity

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Priya Punatar

    Manager, Customer Insights and Industry Engagement

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Shweta Pereira

    Senior Director, Customer Strategy

  • Tushita Chatterjee

    Director, Risk and Credit Analytics

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Video

Pallavi’s story: A woman entrepreneur expands her family business

Mar 8, 2021
Article

5 ways to help women entrepreneurs adapt during COVID-19

By Robin Brazier|Mar 4, 2021
Video

A woman entrepreneur starts a business to support her family in Bolivia

Mar 3, 2021
Article

Moving beyond “doomsday”: Inclusive finance in the time of COVID-19

By Esteban Altschul|Feb 3, 2021
Article

Women entrepreneurs get back to business in India

By Debdoot Banerjee & Elizabeth Winters|Feb 2, 2021
Article

Finding a path to financial health in Chile, one step at a time

By Amy Stewart|Jan 28, 2021

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

Weathering the Storm II: A Case Study of Vitas Palestine

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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MCF-EMN Annual Conference

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Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

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Uniting Tech and Touch: Why Centaur Products Are Better for Consumers and Providers - Evidence from Kenya

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What Will You Do to Make Financial Inclusion a Reality by 2020?

Go to CFI
Video

Affordable, accessible insurance gives people in India a safety net

Jan 28, 2021
Article

Digital tools open opportunities for women to thrive

By Victoria White|Jan 26, 2021
Webinar

Leadership in the time of COVID-19: Navigating the next chapter

Jan 6, 2021
Video

Responding to COVID-19

Dec 18, 2020
Podcast

Growing digital tools to match workers’ needs

Dec 17, 2020
Article

How can fintech startups grow during a pandemic?

By Amee Parbhoo|Dec 2, 2020
Podcast

Engaging existing users to drive growth

Dec 1, 2020
Article

A small business owner gets a second chance

By Ishan Mishra & Elizabeth Winters|Dec 1, 2020
Webinar

Reimagining cyber risk for financial inclusion in an increasingly digital world

Nov 9, 2020
Article

Critical lessons from a survey of small businesses in India

By Emma Morse & Vishal Ajmera|Oct 22, 2020
Article

The first step to help small businesses go digital during COVID-19

By Emma Morse & Vishal Ajmera|Oct 21, 2020
Toolkits and Guides

The Micro, Small, and Medium Enterprise (MSME) Digital Maturity Assessment