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Customer Centricity

Meet the Experts

  • Anyelo Ascencio

    Customer Support Specialist

  • Leonardo Tibaquira

    Senior Manager, Customer Strategy

  • Mayada El-Zoghbi

    Managing Director, CFI

  • Santanu Mukherjee

    Regional Program Manager, Asia

  • Shweta Pereira

    Senior Director, Customer Strategy

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Transforming the lives of millions of underserved people with digital tools

Nov 21, 2022
Report

The impact of digital transformation on underserved microbusinesses: Findings from Accion’s partnership with Mastercard

By Gayatri Mehta & Kathleen Yaworsky|Nov 10, 2022
Article

Uncovering digital opportunities to support entrepreneurs in Uzbekistan and Kazakhstan

By Liza Guzman & Gayatri Mehta|Oct 27, 2022
Article

Investing in women to uplift rural communities in India

By Debdoot Banerjee|Sep 19, 2022
Podcast

Unlocking Supply Chain Financing for Small Businesses in India

Aug 3, 2022
Podcast

Connecting MSMEs to working capital in Brazil

Jul 27, 2022

From the Center for Financial Inclusion

CFI uses research and advocacy to advance inclusive financial systems for low-income people.

Weathering the Storm II: A Case Study of Vitas Palestine

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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An App, a Conversation and a New Account: A Novel Approach to Term Deposits in Dhaka

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MCF-EMN Annual Conference

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Beyond Inclusion: How Mission-Based Small Business Lenders in the U.S. Are Evolving Their Definition of Impact

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Start-Ups and Digital Innovation: Are Fintechs in Africa Over-Indebting their Customers?

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Report

Strategies to optimize MSME-centered supply chain finance solutions: A study of Ghana, Ethiopia, and Nigeria

By Adebiyi Fajemisin + 2 more|Jul 19, 2022
Article

Accelerate innovation through deconstruction

By Laura Glenny|Jun 23, 2022
Video

Refugees rebuild in Uganda

Jun 17, 2022
Article

Farmers turn livestock waste into renewable energy and cost savings

By Raliat Sunmonu & Elizabeth Winters|Apr 14, 2022
Brief

Transforming waste into sustainable energy and cost-savings for farmers

By Raliat Sunmonu|Apr 14, 2022
Article

Going digital to reach women entrepreneurs in rural India

By Abhishek Agrawal & Libby Morley|Apr 6, 2022
Article

Bridging the gap between in-person and digital services

By Laura Glenny|Feb 23, 2022
Case Study

MetLife Foundation and Accion: Improving financial health in Mexico and Chile

Feb 3, 2022
Article

Improving the lives of blue-collar workers in Indonesia through a digital platform

By Paolo Limcaoco|Jan 18, 2022
Article

User-friendly fintech creates comfort over complexity

By Liza Guzman|Jan 10, 2022
Article

Devise a clear data strategy to unlock financial inclusion

By Kathleen Yaworsky|Dec 7, 2021
Article

How to build digital tools that boost financial health

By Liza Guzman|Dec 1, 2021