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Customer Centricity

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, CFI

  • Priya Punatar

    Senior Manager, Customer Insights and Industry Engagement

  • Santanu Mukherjee

    Regional Program Manager, Asia

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Shweta Pereira

    Senior Director, Customer Strategy

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Article

COVID-19 is showing small businesses the benefits of digital financial services

By Kathleen Yaworsky|May 12, 2021
Article

How to empower small businesses to go digital and rebuild

By Prateek Shrivastava|May 4, 2021
Article

Gamification motivates microentrepreneurs to save in Bolivia

By Gayatri Mehta & Jose Wolff|May 3, 2021
Report

The digital transformation guide: Six strategies to scale financial inclusion

By Priya Punatar & Kathleen Yaworsky|Apr 27, 2021
Event

Helping millions of entrepreneurs go digital: Driving an inclusive recovery through digital transformation

Article

How 30,000 small businesses moved online during the pandemic

By Maria Camila Gomez Silva|Apr 21, 2021

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

Weathering the Storm II: A Case Study of Vitas Palestine

Go to CFI

Red Flags in Kenya’s Nano-Credit Market

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

Go to CFI

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

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Uniting Tech and Touch: Why Centaur Products Are Better for Consumers and Providers - Evidence from Kenya

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What Will You Do to Make Financial Inclusion a Reality by 2020?

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Article

A guide to pandemic recovery for microentrepreneurs

By Priya Punatar|Apr 15, 2021
Article

Migrant workers in the UAE get a digital banking solution

By Shannon Dwyer|Apr 6, 2021
Article

Leveraging data to close the digital gender divide

By Victoria White|Mar 25, 2021
Video

Pallavi’s story: A woman entrepreneur expands her family business

Mar 8, 2021
Article

5 ways to help women entrepreneurs adapt during COVID-19

By Robin Brazier|Mar 4, 2021
Video

A woman entrepreneur starts a business to support her family in Bolivia

Mar 3, 2021
Article

Moving beyond “doomsday”: Inclusive finance in the time of COVID-19

By Esteban Altschul|Feb 3, 2021
Article

Women entrepreneurs get back to business in India

By Debdoot Banerjee & Elizabeth Winters|Feb 2, 2021
Article

Finding a path to financial health in Chile, one step at a time

By Amy Stewart|Jan 28, 2021
Video

Affordable, accessible insurance gives people in India a safety net

Jan 28, 2021
Article

Digital tools open opportunities for women to thrive

By Victoria White|Jan 26, 2021
Webinar

Leadership in the time of COVID-19: Navigating the next chapter

Jan 6, 2021