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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Customer Centricity

Meet the Experts

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Priya Punatar

    Manager, Customer Insights and Industry Engagement

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Shweta Pereira

    Senior Director, Customer Strategy

  • Tushita Chatterjee

    Director, Risk and Credit Analytics

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Podcast

Return to a better tomorrow

Jul 2, 2020
Article

Microbusinesses need help to cross the digital divide

By Liza Guzman|Jun 26, 2020
Article

Helping small businesses build resilience in Ecuador

By Amy Stewart|May 14, 2020
Article

How some small businesses are thriving during the COVID-19 crisis in India

By Shweta Pereira & Aurea Dutta|May 12, 2020
Article

In a no-touch world, tech can't leave low-income people behind

By Amee Parbhoo|May 11, 2020
Article

How three financial service leaders are adapting to COVID-19

By Victoria White & Brian Kuwik|Apr 3, 2020

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

Board Leadership for Impact Nairobi 2020 Workshop

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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An App, a Conversation and a New Account: A Novel Approach to Term Deposits in Dhaka

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MCF-EMN Annual Conference

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Beyond Inclusion: How Mission-Based Small Business Lenders in the U.S. Are Evolving Their Definition of Impact

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Start-Ups and Digital Innovation: Are Fintechs in Africa Over-Indebting their Customers?

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Article

We must act now to prepare for challenges arising from COVID-19

By Emma Morse & Priya Punatar|Apr 1, 2020
Toolkits and Guides

Responding to the pandemic: Guidance for financial service providers

Article

2020 and beyond: What’s next for fintech innovation in Latin America

By Federico Gomez Romero|Feb 13, 2020
Article

Young people in Mexico need finance that fits their lives

By Yanina Seltzer|Oct 21, 2019
Article

Six vital trends changing the future of fintech

By Amee Parbhoo|Aug 21, 2019
Article

Out in the field with the farmers

Aug 19, 2019
Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019
Article

Going digital to serve customers in Uganda

By Robert Ongodia & Rachel Morpeth|Jan 7, 2019
Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018
Article

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018
Article

To help customers, you have to ask the right questions

By Priya Punatar|Oct 30, 2018
Article

Does human touch still have a place in a high-tech world?

By Michael Schlein|Oct 15, 2018