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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Customer Centricity

Meet the Experts

  • Anyelo Ascencio

    Customer Support Specialist

  • Leonardo Tibaquira

    Senior Manager, Customer Strategy

  • Mayada El-Zoghbi

    Managing Director, CFI

  • Santanu Mukherjee

    Regional Program Manager, Asia

  • Shweta Pereira

    Senior Director, Customer Strategy

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Article

Accelerate innovation through deconstruction

By Laura Glenny|Jun 23, 2022
Video

Refugees rebuild in Uganda

Jun 17, 2022
Article

Farmers turn livestock waste into renewable energy and cost savings

By Raliat Sunmonu & Elizabeth Winters|Apr 14, 2022
Brief

Transforming waste into sustainable energy and cost-savings for farmers

By Raliat Sunmonu|Apr 14, 2022
Article

Going digital to reach women entrepreneurs in rural India

By Abhishek Agrawal & Libby Morley|Apr 6, 2022
Article

Bridging the gap between in-person and digital services

By Laura Glenny|Feb 23, 2022

From the Center for Financial Inclusion

CFI uses research and advocacy to advance inclusive financial systems for low-income people.

Weathering the Storm II: A Case Study of Vitas Palestine

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Making Digital Credit Truly Responsible Webinar

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Red Flags in Kenya’s Nano-Credit Market

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Making Digital Credit Truly Responsible

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The Center for Financial Inclusion at Accion Launches Executive Education Program for Financial Service Providers to Enable Business Growth and Social Impact

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To Help Customers, Ask the Right Questions

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An App, a Conversation and a New Account: A Novel Approach to Term Deposits in Dhaka

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MCF-EMN Annual Conference

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Beyond Inclusion: How Mission-Based Small Business Lenders in the U.S. Are Evolving Their Definition of Impact

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Start-Ups and Digital Innovation: Are Fintechs in Africa Over-Indebting their Customers?

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Case Study

MetLife Foundation and Accion: Improving financial health in Mexico and Chile

Feb 3, 2022
Article

Improving the lives of blue-collar workers in Indonesia through a digital platform

By Paolo Limcaoco|Jan 18, 2022
Article

User-friendly fintech creates comfort over complexity

By Liza Guzman|Jan 10, 2022
Article

Devise a clear data strategy to unlock financial inclusion

By Kathleen Yaworsky|Dec 7, 2021
Article

How to build digital tools that boost financial health

By Liza Guzman|Dec 1, 2021
Report

How providers can build products that improve financial health: Examples from Mexico and Chile

By Liza Guzman & Priya Punatar|Dec 1, 2021
Video

Marco Antonio's farm supports his family and community in Guatemala

Nov 30, 2021
Article

A family hardware store stays in business with the right financial tools

By Leonardo Tibaquira|Nov 22, 2021
Article

Invest in innovation to reach low-income customers

By Laura Glenny|Nov 10, 2021
Article

Pathway to a resilient future for Guatemalan farmers and entrepreneurs

By Amy Stewart|Sep 30, 2021
Toolkits and Guides

A blueprint for innovation in financial services

Toolkits and Guides

A startup’s guide to new product development