The pandemic greatly accelerated digital adoption. Now, tech is cheaper and more accessible. But innovative fintech products can risk leaving customers behind, especially those who aren’t experienced with or comfortable using technology. Prateek Shrivastava of Accion speaks with four fintech and industry leaders at the Fintech for Inclusion Global Summit to explore how to build fintech platforms that are innovative and accessible to customers everywhere.
Together, these panelists share how they balance tech and touch within their products. They discuss how to help clients move from simple to complex products without getting left behind, help communities build trust in new technologies, and build strategies to help customers feel comfortable with new fintech products.