Our customer capability building programs enhance partners’ customer acquisition, retention, and engagement efforts, while enabling end customers to build their financial health and resilience.
We use human-centered design to develop tailored programs that build the digital, management, and financial capabilities of our partners’ end customers. We create interactive and locally relevant content and tools to equip customers with the knowledge, skills, attitudes, and behaviors needed to maximize the benefits of digital financial products and services.
Our Programs
LolaDigital is a unique digital capability-building program for young women entrepreneurs who want to build and expand their online businesses. Available in Spanish, English, and Hindi, the program equips participants with the skills and knowledge to support and grow their businesses with confidence. Upon completing the program, participants will be able to execute a digital plan to market their products online, choose the distribution channels that best fit their business needs, and develop the communication and negotiation skills to drive a profitable business. Learn more.
Designed for microentrepreneurs, Ovante is an award-winning capability building program that won a 2019 World Summit Award for using digital innovation to drive social impact. It uses behavioral economics principles, human-centered design, gamification, and heuristics to help entrepreneurs build their digital and financial skills, earn more money, and grow their businesses. Hosted on its own EdTech platform, Ovante leverages data to inform institutions of their existing or potential customers’ financial and business needs, segmenting customers on the basis of benefit from the use of financial services, creditworthiness, digital maturity and other factors of financial inclusion.
Accion’s Crisis Recovery Toolkit equips microentrepreneurs with information to navigate a crisis using responsible financial services. The toolkit provides action plans to build the capacities of microentrepreneurs, guiding them to properly use technology and smoothing their transition to digital inclusion. Its content helps promote a positive and purposeful mindset and prepares microentrepreneurs to be resilient in the face of a crisis. Learn more.
Accion’s Digital Payment Capability program is an innovative digital program designed for women in rural and peri-urban areas, initially piloted in India. The program improves learners’ ability to make and receive payments and become informed and effective consumers of financial services. The program content and delivery are gender-informed and build the confidence of women in making digital payments. Learn more.
Accion’s Entrepreneurship Program is a bespoke program designed for rural refugee women in Sub-Saharan Africa. The program teaches business and financial skills to start and scale retail businesses on e-commerce platforms. The program enables women to make business, personal, and financial decisions while building their confidence and trust in using formal financial services. Contact us.
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We work to transform the lives of underserved people and small businesses around the world through digitally enabled products and services that improve financial health and resilience. If you share this vision, let us know how we can work together.