Digital adoption and usage rates are rising as India’s microfinance institutions rapidly expand their digital infrastructure and encourage more customers to go digital. However, despite the benefits of digitization, the need to continuously grow and innovate without compromising customer care remains a challenge, particularly for institutions serving customers with limited digital capabilities.  

During this webinar, industry leaders shared their experiences designing and launching digital channels. They also examined how they managed the transition, including tips and strategies for addressing key pain points, engaging staff and customers in the process, and maintaining superior service levels.   


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2023 Annual Report