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Human Centered Design

Meet the Experts

  • Amy Stewart

    Senior Manager, Customer Strategy and Digital Products

  • Emma Morse

    Manager, Strategic Projects

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Yanina Seltzer

    Senior Director, Design and Innovation

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Toolkits and Guides

Product Testing: A Guide to Getting Started

Article

Women leaders are crucial for enabling sustainable development, part two

By Megan Peterson|Mar 8, 2020
Article

Bridging the digital divide to help Latin America entrepreneurs

By María Belén Garrett & Ana Ruth Medina Arias|Jan 14, 2020
Article

Young people in Mexico need finance that fits their lives

By Yanina Seltzer|Oct 21, 2019
Article

Giving customers a reason to trust digital finance in China

By Dandan Wang|Sep 25, 2019
Article

In Nigeria, apprentices can learn more than a new trade

By Jacqueline Foelster|Aug 22, 2019

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

DFS for Development: 6 Ideas to Reach the Next 1.7 Billion

Go to CFI

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

Go to CFI

Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

Go to CFI

To Help Customers, Ask the Right Questions

Go to CFI

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

Go to CFI

Webinar: Uniting Tech and Touch Kenya

Go to CFI

Financial Inclusion From a Consumer Perspective

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The False God of Innovation

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The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

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The Great Competition and Innovation Deficit

Go to CFI
Article

The faces behind Mexico City’s mercados públicos

By María Belén Garrett|Jun 26, 2019
Article

Are you unleashing the full potential of your data?

By Melissa Baez|Jun 5, 2019
Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019
Article

Why multiple currencies create financial health challenges in Serbia

By Jacqueline Foelster|May 9, 2019
Article

Four reasons focusing on financial capability is good business

By Yanina Seltzer & Pablo Anton-Diaz|Apr 22, 2019
Article

Daw Moe Moe needed solid ground to stand on

By Rachel Morpeth + 2 more|Apr 3, 2019
Article

Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019
Article

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019
Article

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019
Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018
Article

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018
Article

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018