Human Centered Design

Meet the Experts

Amy Stewart
Senior Manager, Customer Strategy and Digital Products
Emma Morse
Manager, Strategic Projects
Yanina Seltzer
Senior Director of Digital Customer Strategy

Filter

Geography

India
Kenya
Myanmar
Nigeria
Serbia
South Africa
Spain
United States
Latin America and The Caribbean
Chile
Colombia
Dominican Republic
Mexico

Authors

Alex Qian
Amy Stewart
Averi Thomas-Moore
Coryell Stout
Emma Morse
Iain Brougham
Jacqueline Foelster
Megan Peterson
Melissa Baez
Michael Schlein
Nancy Widjaja
Pablo Anton-Diaz
Priya Punatar
Rachel Morpeth
Victoria White
Vikas Raj
Yanina Seltzer

Types

Article
Brief
Case Study

Filter

Article

Are you unleashing the full potential of your data?

By Melissa Baez|Jun 5, 2019

Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019

Article

Why multiple currencies create financial health challenges in Serbia

By Jacqueline Foelster|May 9, 2019

Article

Four reasons focusing on financial capability is good business

By Yanina Seltzer & Pablo Anton-Diaz|Apr 22, 2019

Article

Daw Moe Moe needed solid ground to stand on

By Rachel Morpeth + 2 more|Apr 3, 2019

Article

Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

Go to CFI

Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

Go to CFI

To Help Customers, Ask the Right Questions

Go to CFI

Webinar: Uniting Tech and Touch Kenya

Go to CFI

Financial Inclusion From a Consumer Perspective

Go to CFI

The False God of Innovation

Go to CFI

The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

Go to CFI

The Great Competition and Innovation Deficit

Go to CFI

Behavioral Approaches to Product Innovation at the Base of the Pyramid

Go to CFI

Article

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019

Article

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019

Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018

Article

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018

Article

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018

Article

Digital lenders can help unlock full financial inclusion

By Amy Stewart|Dec 5, 2018

Article

How can we close the gender gap in financial services?

By Victoria White|Nov 30, 2018

Article

3 ways fintechs can use both tech and touch to serve customers better

By Coryell Stout|Nov 29, 2018

Article

Can the financially underserved trust fintech?

By Michael Schlein|Nov 16, 2018

Article

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018

Article

To help customers, you have to ask the right questions

By Priya Punatar|Oct 30, 2018

Article

Does human touch still have a place in a high-tech world?

By Michael Schlein|Oct 15, 2018