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Human Centered Design

Meet the Experts

  • Amy Stewart

    Senior Manager, Customer Strategy and Digital Products

  • Emma Morse

    Manager, Strategic Projects

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Yanina Seltzer

    Senior Director, Digital Customer Strategy

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Article

Young people in Mexico need finance that fits their lives

By Yanina Seltzer|Oct 21, 2019
Article

Giving customers a reason to trust digital finance in China

By Dandan Wang|Sep 25, 2019
Article

In Nigeria, apprentices can learn more than a new trade

By Jacqueline Foelster|Aug 22, 2019
Article

The faces behind Mexico City’s mercados públicos

By María Belén Garrett|Jun 26, 2019
Article

Are you unleashing the full potential of your data?

By Melissa Baez|Jun 5, 2019
Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

DFS for Development: 6 Ideas to Reach the Next 1.7 Billion

Go to CFI

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

Go to CFI

Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

Go to CFI

To Help Customers, Ask the Right Questions

Go to CFI

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

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Webinar: Uniting Tech and Touch Kenya

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Financial Inclusion From a Consumer Perspective

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The False God of Innovation

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The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

Go to CFI

The Great Competition and Innovation Deficit

Go to CFI
Article

Why multiple currencies create financial health challenges in Serbia

By Jacqueline Foelster|May 9, 2019
Article

Four reasons focusing on financial capability is good business

By Yanina Seltzer & Pablo Anton-Diaz|Apr 22, 2019
Article

Daw Moe Moe needed solid ground to stand on

By Rachel Morpeth + 2 more|Apr 3, 2019
Article

Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019
Article

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019
Article

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019
Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018
Article

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018
Article

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018
Article

Digital lenders can help unlock full financial inclusion

By Amy Stewart|Dec 5, 2018
Article

How can we close the gender gap in financial services?

By Victoria White|Nov 30, 2018
Article

3 ways fintechs can use both tech and touch to serve customers better

By Coryell Stout|Nov 29, 2018
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