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Human Centered Design

Meet the Experts

Amy Stewart
Director, Customer Strategy and Digital Products
Emma Morse
Manager, Special Projects
Mayada El-Zoghbi
Managing Director, Center for Financial Inclusion
Shannon Dwyer
Investment & Portfolio Associate
Yanina Seltzer
Senior Director, Design and Innovation

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Geography

Latin America and The Caribbean
Chile
Mexico
Brazil
Colombia
Peru
Bolivia
Sub-Saharan Africa
Kenya
Nigeria
South Africa
East Asia and Pacific
Philippines
Indonesia
North America
United States
Middle East and North Africa
United Arab Emirates
South Asia
India

Authors

Robin Brazier
Michael Schlein
Amy Stewart
Tannaz Daruwalla
Priya Punatar
Yanina Seltzer
Kathleen Yaworsky
Jose Wolff
Debdoot Banerjee
Robert Abare

Types

Article
Video
Podcast
Report
Webinar
Brief
Toolkits and Guides

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5 ways to help women entrepreneurs adapt during COVID-19

By Robin Brazier|Mar 4, 2021

Three ways to ensure people aren’t left behind in the rush to go digital

By Michael Schlein|Feb 22, 2021

Tech gives farmers in East Africa a boost

Finding a path to financial health in Chile, one step at a time

By Amy Stewart|Jan 28, 2021

Engaging existing users to drive growth

Three ways startups can grow by focusing on existing users

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

DFS for Development: 6 Ideas to Reach the Next 1.7 Billion

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

To Help Customers, Ask the Right Questions

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

Webinar: Uniting Tech and Touch Kenya

Behavioral Approaches to Product Innovation at the Base of the Pyramid

Win from within: How fintech startups can grow by building value for existing users

How the pandemic is spurring microentrepreneurs to go digital

By Tannaz Daruwalla|Sep 29, 2020

Edtech can close the digital divide in Latin America

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020

Toolkits and Guides

A startup’s guide to new product development

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020

How we built a network for microentrepreneurs in Chile

By Kathleen Yaworsky|Aug 11, 2020

“The fight to keep going”: A family business changes course

By Jose Wolff|Jul 23, 2020

Can group lending work in a socially distant world?

By Debdoot Banerjee|Jul 22, 2020

A South African printing company is helping schools reopen safely

By Robert Abare|Jul 20, 2020