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Human Centered Design

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  • Amy Stewart

    Senior Manager, Customer Strategy and Digital Products

  • Yanina Seltzer

    Senior Director of Digital Customer Strategy

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Article

Daw Moe Moe needed solid ground to stand on

By Rachel Morpeth + 2 more|Apr 3, 2019
Article

Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019
Article

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019
Article

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019
Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018
Article

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

IIF Podcast features Elisabeth Rhyne Discussing the Digital Customer Journey

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Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

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To Help Customers, Ask the Right Questions

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Webinar: Uniting Tech and Touch Kenya

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Financial Inclusion From a Consumer Perspective

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The False God of Innovation

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The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

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The Great Competition and Innovation Deficit

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Behavioral Approaches to Product Innovation at the Base of the Pyramid

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Article

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018
Article

Digital lenders can help unlock full financial inclusion

By Amy Stewart|Dec 5, 2018
Article

How can we close the gender gap in financial services?

By Victoria White|Nov 30, 2018
Article

3 ways fintechs can use both tech and touch to serve customers better

By Coryell Stout|Nov 29, 2018
Article

Can the financially underserved trust fintech?

By Michael Schlein|Nov 16, 2018
Article

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018
Article

To help customers, you have to ask the right questions

By Priya Punatar|Oct 30, 2018
Article

Does human touch still have a place in a high-tech world?

By Michael Schlein|Oct 15, 2018
Case Study

Accion Global Advisory Solutions: Building and deploying user-centric products

Sep 7, 2018
Article

What goes into launching an inclusive fintech startup?

By Averi Thomas-Moore|Sep 6, 2018
Article

Why aren’t people saving money in Mexico?

By Pablo Anton-Diaz|Jul 30, 2018
Article

How Accion, MetLife Foundation will improve financial inclusion in LatAm

Apr 2, 2018
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