Human Centered Design

Meet the Experts

Amy Stewart
Senior Manager, Customer Strategy and Digital Products
Yanina Seltzer
Senior Director of Digital Customer Strategy

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Geography

India
Kenya
Nigeria
South Africa
United States
Latin America and The Caribbean
Chile
Colombia
Mexico

Authors

Amy Stewart
Averi Thomas-Moore
Coryell Stout
Emma Morse
Iain Brougham
Michael Schlein
Nancy Widjaja
Pablo Anton-Diaz
Priya Punatar
Victoria White
Vikas Raj

Types

Article
Case Study

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Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

To Help Customers, Ask the Right Questions

Webinar: Uniting Tech and Touch Kenya

Financial Inclusion From a Consumer Perspective

The False God of Innovation

The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

The Great Competition and Innovation Deficit

Behavioral Approaches to Product Innovation at the Base of the Pyramid

Digital lenders can help unlock full financial inclusion

By Amy Stewart|Dec 5, 2018

How can we close the gender gap in financial services?

By Victoria White|Nov 30, 2018

3 ways fintechs can use both tech and touch to serve customers better

By Coryell Stout|Nov 29, 2018

Can the financially underserved trust fintech?

By Michael Schlein|Nov 16, 2018

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018

To help customers, you have to ask the right questions

By Priya Punatar|Oct 30, 2018

Does human touch still have a place in a high-tech world?

By Michael Schlein|Oct 15, 2018

Accion Global Advisory Solutions: Building and deploying user-centric products

What goes into launching an inclusive fintech startup?

By Averi Thomas-Moore|Sep 6, 2018

Why aren’t people saving money in Mexico?

By Pablo Anton-Diaz|Jul 30, 2018

How Accion, MetLife Foundation will improve financial inclusion in LatAm

We’re bringing together Nigerian entrepreneurs to build a groundbreaking fintech company

By Averi Thomas-Moore|Mar 29, 2018

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