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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Human Centered Design

Meet the Experts

  • Amy Stewart

    Director, Customer Strategy and Digital Products

  • Emma Morse

    Manager, Special Projects

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Shannon Dwyer

    Investment & Portfolio Associate

  • Yanina Seltzer

    Senior Director, Design and Innovation

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Article

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020
Brief

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020
Toolkits and Guides

A startup’s guide to new product development

Brief

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Article

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Article

How we built a network for microentrepreneurs in Chile

By Kathleen Yaworsky|Aug 11, 2020

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

DFS for Development: 6 Ideas to Reach the Next 1.7 Billion

Go to CFI

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

Go to CFI

Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

Go to CFI

To Help Customers, Ask the Right Questions

Go to CFI

Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

Go to CFI

Webinar: Uniting Tech and Touch Kenya

Go to CFI

Behavioral Approaches to Product Innovation at the Base of the Pyramid

Go to CFI
Article

“The fight to keep going”: A family business changes course

By Jose Wolff|Jul 23, 2020
Article

Can group lending work in a socially distant world?

By Debdoot Banerjee|Jul 22, 2020
Article

A South African printing company is helping schools reopen safely

By Robert Abare|Jul 20, 2020
Webinar

Reimagining group lending for a digital world

Jul 10, 2020
Article

In a no-touch world, tech can't leave low-income people behind

By Amee Parbhoo|May 11, 2020
Article

This new app is helping small business owners build financial health and resilience

By Sandra Calderon|Apr 21, 2020
Toolkits and Guides

Product Testing: A Guide to Getting Started

Article

Women leaders are crucial for enabling sustainable development, part two

By Megan Peterson|Mar 8, 2020
Article

Bridging the digital divide to help Latin America entrepreneurs

By María Belén Garrett & Ana Ruth Medina Arias|Jan 14, 2020
Article

Young people in Mexico need finance that fits their lives

By Yanina Seltzer|Oct 21, 2019
Article

Giving customers a reason to trust digital finance in China

By Dandan Wang|Sep 25, 2019
Article

In Nigeria, apprentices can learn more than a new trade

By Jacqueline Foelster|Aug 22, 2019