Human Centered Design

Meet the Experts

Amy Stewart
Senior Manager, Customer Strategy and Digital Products
Emma Morse
Manager, Strategic Projects
Yanina Seltzer
Senior Director, Digital Customer Strategy

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Geography

India
Kenya
Myanmar
Nigeria
Serbia
South Africa
Spain
United States
Latin America and The Caribbean
Chile
Colombia
Dominican Republic
Mexico

Authors

Alex Qian
Amy Stewart
Averi Thomas-Moore
Coryell Stout
Emma Morse
Iain Brougham
Jacqueline Foelster
María Belén Garrett
Megan Peterson
Melissa Baez
Michael Schlein
Nancy Widjaja
Pablo Anton-Diaz
Priya Punatar
Rachel Morpeth
Victoria White
Vikas Raj
Yanina Seltzer

Types

Article
Brief
Case Study

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Article

In Nigeria, apprentices can learn more than a new trade

By Jacqueline Foelster|Aug 22, 2019

Article

The faces behind Mexico City’s mercados públicos

By María Belén Garrett|Jun 26, 2019

Article

Are you unleashing the full potential of your data?

By Melissa Baez|Jun 5, 2019

Brief

Achieving financial health in Mexico and Chile

By Priya Punatar & Yanina Seltzer|May 21, 2019

Article

Why multiple currencies create financial health challenges in Serbia

By Jacqueline Foelster|May 9, 2019

Article

Four reasons focusing on financial capability is good business

By Yanina Seltzer & Pablo Anton-Diaz|Apr 22, 2019

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

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Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

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To Help Customers, Ask the Right Questions

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Webinar: Uniting Tech and Touch Kenya

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Financial Inclusion From a Consumer Perspective

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The False God of Innovation

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The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

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The Great Competition and Innovation Deficit

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Behavioral Approaches to Product Innovation at the Base of the Pyramid

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Article

Daw Moe Moe needed solid ground to stand on

By Rachel Morpeth + 2 more|Apr 3, 2019

Article

Two African startups where inclusive fintech comes with a human touch

By Coryell Stout|Feb 13, 2019

Article

Finance at your fingertips: Two inclusive fintech models in India

By Emma Morse|Jan 21, 2019

Article

Entrepreneurs reflect on launching a fintech in Nigeria

By Averi Thomas-Moore|Jan 16, 2019

Article

Five reasons small merchants aren’t using financial services in Chile

By Priya Punatar|Dec 18, 2018

Article

The path forward for human touch in a high-tech world

By Coryell Stout|Dec 17, 2018

Article

How can a mobile app support small businesses in India?

By Iain Brougham|Dec 13, 2018

Article

Digital lenders can help unlock full financial inclusion

By Amy Stewart|Dec 5, 2018

Article

How can we close the gender gap in financial services?

By Victoria White|Nov 30, 2018

Article

3 ways fintechs can use both tech and touch to serve customers better

By Coryell Stout|Nov 29, 2018

Article

Can the financially underserved trust fintech?

By Michael Schlein|Nov 16, 2018

Article

What do customers need from inclusive fintech?

By Coryell Stout|Nov 7, 2018