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Human Centered Design

Meet the Experts

  • Leonardo Tibaquira

    Senior Manager, Customer Strategy

  • Mayada El-Zoghbi

    Managing Director, CFI

  • Santanu Mukherjee

    Regional Program Manager, Asia

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Article

Three strategies we used to help millions of small businesses go digital

By Victoria White|Jan 31, 2023
Article

Insurance gives low-income families financial stability in Mozambique

By Gift Mahubo & Kwashie Agbitor|Jan 26, 2023
Article

As the year ends, I'm thankful for your support

By Michael Schlein|Nov 22, 2022
Podcast

Can web3 help women in Latin America build wealth?

Oct 26, 2022
Article

This user-friendly app gives Indian entrepreneurs skills to succeed

By Archana Kejriwal|Jul 28, 2022
Article

Embedded liquidity solutions unlock growth for microbusinesses

By Matthew Schaar|Jun 2, 2022

From the Center for Financial Inclusion

CFI uses research and advocacy to advance inclusive financial systems for low-income people.

Insights from the 2021 Inclusive Fintech 50 Applicant Pool

Go to CFI

DFS for Development: 6 Ideas to Reach the Next 1.7 Billion

Go to CFI

IIF Podcast Features Elisabeth Rhyne Discussing the Digital Customer Journey

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Oral Users and Digital Payments: Can Existing Interfaces be Adapted?

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To Help Customers, Ask the Right Questions

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Accion and MetLife Foundation Announce Expanded Partnership to Advance Financial Inclusion

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Webinar: Uniting Tech and Touch Kenya

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Financial Inclusion From a Consumer Perspective

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The False God of Innovation

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The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

Go to CFI
Article

Farmers turn livestock waste into renewable energy and cost savings

By Raliat Sunmonu & Elizabeth Winters|Apr 14, 2022
Brief

Transforming waste into sustainable energy and cost-savings for farmers

By Raliat Sunmonu|Apr 14, 2022
Podcast

Creating a More Equal World through Technology Training (Luz Borchardt, Henry)

Mar 23, 2022
Podcast

Boosting Visibility and Profit for Food Trucks (Sofie Abdulrazaaq, Goodfynd)

Mar 9, 2022
Case Study

MetLife Foundation and Accion: Improving financial health in Mexico and Chile

Feb 3, 2022
Article

User-friendly fintech creates comfort over complexity

By Liza Guzman|Jan 10, 2022
Article

“It has been a battle”: A small business rebuilds in Mexico

Jan 6, 2022
Article

Timely credit helps small businesses rebuild in Mexico

By Leonardo Tibaquira|Dec 16, 2021
Article

Entrepreneurs get one step closer to their dreams in Mexico

By Leonardo Tibaquira|Dec 9, 2021
Article

Devise a clear data strategy to unlock financial inclusion

By Kathleen Yaworsky|Dec 7, 2021
Article

How to build digital tools that boost financial health

By Liza Guzman|Dec 1, 2021
Report

How providers can build products that improve financial health: Examples from Mexico and Chile

By Liza Guzman & Priya Punatar|Dec 1, 2021