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Consumer Protection

Meet the Experts

  • Amit Gupta

    Senior Manager, Credit and Business Processes

  • Mayada El-Zoghbi

    Managing Director, Center for Financial Inclusion

  • Tushita Chatterjee

    Director, Risk and Credit Analytics

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Appropriate Product Design and DeliveryClient TreatmentOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSocial PerformanceTransparency

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Article

Built to last: How to turn innovative ideas into scalable products

By Amy Stewart|Sep 14, 2020
Brief

To succeed, innovative financial products must be desirable, feasible, and viable

By Priya Punatar & Amy Stewart|Sep 14, 2020
Toolkits and Guides

A startup’s guide to new product development

Brief

Placing financial health at the heart of financial institutions to create business and customer value

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Article

The crucial but overlooked factor for financial health? Humans.

By Priya Punatar & Yanina Seltzer|Sep 1, 2020
Podcast

"The pandemic is a moment to get in touch" — Creditas’ Ann Williams

Aug 27, 2020

From the Center for Financial Inclusion

CFI is an action-oriented think tank advancing financial inclusion through powerful leadership.

DFIs, Financial Inclusion and the COVID-19 Response: A Q&A with Machal Karim of CDC

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Client Perspectives on Consumer Protection: Analysis of a Client Survey in Cambodia

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Improving Consumer Protection Market Conduct: Lessons Learned in Benin

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Making Digitization Work for Clients Starts With Client Engagement

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FSPs Adopt Client Protection: A Look Back, A Look Ahead

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CFI Celebrates Smart Campaign’s Advancement of Consumer Protection, Announces Plans to Transition Resources to Industry Partners

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Municipal IDs Offer Cities Lessons for COVID-19 Cash Assistance Programs

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Are Moratoriums Good for Clients?

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A COVID Digitization Stampede Mustn’t Trample Consumer Protection

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Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

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Webinar

Learning through failures: Data challenges during digital transformation

Aug 20, 2020
Podcast

"We need collaboration and a multi-stakeholder approach" — CFI’s Mayada El-Zoghbi

Aug 20, 2020
Podcast

"More solutions focused on fluidity, solving for rigidity in our system" — LendStreet's Jerry Nemorin

Aug 13, 2020
Article

How we built a network for microentrepreneurs in Chile

By Kathleen Yaworsky|Aug 11, 2020
Podcast

“The pandemic provides lots of new problems for entrepreneurs to solve” – Field Intelligence’s Michael Moreland

Aug 6, 2020
Article

Digital tools open opportunities for struggling business owners

By Shweta Pereira|Aug 5, 2020
Podcast

"There is much more empathy across the globe" - Anthemis's Vica Manos

Jul 23, 2020
Webinar

Reimagining group lending for a digital world

Jul 10, 2020
Article

Community pharmacies use new tech platform to keep shelves stocked

By Ashley Lewis|Jun 29, 2020
Report

Accion 2019 Annual Report

Jun 22, 2020
Webinar

Supporting inclusive recovery from COVID-19: A conversation with Accion and our partners

Jun 17, 2020
Article

A digital solution for people living paycheck-to-paycheck in the Philippines

By Paolo Limcaoco|May 28, 2020