Microfinance institution growth through organizational culture

Lessons learned from Compartamos Banco

The unique characteristics of microfinance institutions — high administrative costs, small loan sizes, and challenging work conditions—necessitate high staff productivity, low turnover, and exceptional customer service. This brief examines how Compartamos Banco of Mexico has built and leveraged a strong organizationalculture that emphasizes company values, human resource management, and strategic communication.

Sign up to receive emails