Clients’ perspective important for product develop: Prof. Michael Chu of Harvard Business School says microfinance firms ought to look at the people they served as clients, not beneficiaries

http://www.livemint.com/Money/hzw9o4t4HL2KxrpSavQWiL/Clients8217-perspective-important-for-product-development.html

<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T9FNLSV" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>