As part of Accion Global Advisory Solutions, Sandra is responsible for providing support to microfinance institutions and banks in a range of countries in the region to help them design, implement, and manage their digital financial service channels, including branchless banking, ATMs, mini-branches, mobile banking, and agent networks.
Sandra has more than 25 years of experience in the Financial Sector. She brings expertise in insurance, credit cards, customer service, and channels, and developing and implementing projects related to Call Centers, IVR, Internet Banking, Non-Banking Correspondents, and ATMs.
Sandra is an Economist from Universidad Santo Tomas of Colombia specializing in Finance. She also completed the HBS program – Strategic Leadership Action in Inclusive Finance. She is certified as a Change Management practitioner by Proci and recently participated in the MIT Leadership in Innovation course.